TWI Follow-Up to Five Needs of Every Person
Friend of the TWI Blog, Sean Jordan of Grasp the Situation, LLC. poses the following thoughts as a follow up to the discussion on the "Five Needs of Every Supervisor." Post on 9/2/08.
Thanks Sean. This is a great point that I think can serve as a lesson to many managers. We say we want to change the culture. So what do we do? We go out and tell everyone that "today, we are changing the culture." Often, by doing the simple, non-sexy, fundamental things, we actually get what we want.
"I have been thinking a lot about the 5 needs. I remember a presentation Jim Womack gave to the 2004 Lean Service Summit in Amsterdam and he discussed several points about the perfect process and people. Two things that I consider from his presentation that are critical are:1) People need a sense of providing a valuable good or service; and2) People need a sense of personal fulfillment & accomplishment.I often think about how this relates to the 5 needs. My initial reaction is that these points are a natural outcome of properly addressing the 5 needs and proper problem solving. Similar to 5S and the often silent 6S - Safety. Safety is a natural outcomeof proper 5S for most places. I would be interested in hearing your thoughts as well as the rest the peer expert group.
Anybody else want to weigh in on this?