Cement Heads are People Too!
O.k., so this week I face the ultimate Lean change agent challenge: working with a certified cement head. You know who I'm talking about: someone who simply either refuses to "get it" or simply can't "get it". I don't mean to say I'm working with a dolt - that is HARDLY the case. Smart guy, knows his machines inside and out. But don't talk to him about Lean. Doesn't want to hear it.
So, what is stopping me from asking him a simple question? How about these for starters?
"What is the problem?"
"How do you know?"
"If we did this, then would the problem go away?"
"No? What other problems could occur?"
"Do you have any ideas about how to prevent that from happening?"
"No? What about this? Can you try it?"
"Yes? O.k., what can I do to help you get this into action?"
TIP for working with cement heads: You don't need to "get" or speak Lean to be able to ask these KAIZEN oriented questions. Wish me luck. So far, so good.