O.k., so this week I face the ultimate Lean change agent challenge: working with a certified cement head. You know who I'm talking about: someone who simply either refuses to "get it" or simply can't "get it". I don't mean to say I'm working with a dolt - that is HARDLY the case. Smart guy, knows his machines inside and out. But don't talk to him about Lean. Doesn't want to hear it.
So, what is stopping me from asking him a simple question? How about these for starters?
"What is the problem?"
"How do you know?"
"If we did this, then would the problem go away?"
"No? What other problems could occur?"
"Do you have any ideas about how to prevent that from happening?"
"No? What about this? Can you try it?"
"Yes? O.k., what can I do to help you get this into action?"
TIP for working with cement heads: You don't need to "get" or speak Lean to be able to ask these KAIZEN oriented questions. Wish me luck. So far, so good.
TWI Info Search
Loading...
2.17.2009
Cement Heads are People Too!
Subscribe to:
Post Comments (Atom)
Job Instruction
“A new concept in the field of industrial training was definitely emerging on a national scale – a concept of training destined to influence the thinking of people in every industry."
Excerpt from, The ‘First Million’ brochure, where the TWI Service made history in receiving the first Industry Award decorating a government agency.
February, 1944
TWI Blog Recommends:
Job Relations
“’Leadership’” has been the subject of an extraordinary amount of dogmatically stated nonsense. Some, it is true, has been communicated by observers who have had no experience themselves in directing the activities of others; but much of it has come from men of ample experience, often of established reputations as leaders.”
The Nature of Leadership,
Chester Barnard, 1940
_____________________________________________
The Nature of Leadership,
Chester Barnard, 1940
_____________________________________________
Posts
0 comments:
Post a Comment
Thanks for commenting, your involvement is essential to ongoing evolution of the lean community. Comments are moderated for decency standards. Comments may be delayed by one day due to this step.