Here is the follow up to my genba experience a few days ago...
As you may recall, damage was done to a mold accidentally. I followed up the other day after he had fixed the damage and thanked him for the fix, but also for considering my request to think about preventing recurrence.
He said that he had thought about on the long ride to the mold shop and had decided that he could prevent it with tools that were softer than the tool steel he was worried about. A brass punch and aluminum faced hammer were on order and on their way! (The old tools were thrown out!)
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7.22.2011
Genba Follow-Up
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“A new concept in the field of industrial training was definitely emerging on a national scale – a concept of training destined to influence the thinking of people in every industry."
Excerpt from, The ‘First Million’ brochure, where the TWI Service made history in receiving the first Industry Award decorating a government agency.
February, 1944
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“’Leadership’” has been the subject of an extraordinary amount of dogmatically stated nonsense. Some, it is true, has been communicated by observers who have had no experience themselves in directing the activities of others; but much of it has come from men of ample experience, often of established reputations as leaders.”
The Nature of Leadership,
Chester Barnard, 1940
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The Nature of Leadership,
Chester Barnard, 1940
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