Problem Solving - Root Cause isn't always necessary, is it?
Section 6 woke me up:
"Take the concept of cause with a grain of salt If ever there was a time-waster in problem solving, it has to be the search for the cause of the problem. Don’t misunderstand—the concept of cause is frequently relevant, but its usefulness depends on the kind of problem being solved. It’s not relevant all the time and, for some problems, it’s never relevant.
"For certain kinds of problems, mostly in contrived physical systems [ ] the concept of cause makes sense. Things are going along just fine, something happens, and matters take a turn for the worse. A component in a piece of equipment burns out. A fuse blows. [ ] In such cases [ ] the search for cause is indeed relevant.
"But not all problems can be said to be caused. And not all causes can be corrected.
"At a more mundane level, consider the employee who doesn’t know how to perform acertain task. Suppose this person was never trained to perform the task. Suppose the task itself was only recently made a part of the person’s job, the result of a reduction in force in response to straitened economic circumstances. What’s the 'cause' in this case? Is it the employee’s lack of knowledge? Is it the fact that she was not trained? Is it the newness of the task? Is it the reduction in force? Or is it the economic conditions that led to the reduction in force?"