tag:blogger.com,1999:blog-7565671869770103545.post952521172561671049..comments2024-03-28T03:57:29.994-04:00Comments on TWI Service Blog - Training Within Industry: What is missing in the OJT cycle? Kaizen!Anonymoushttp://www.blogger.com/profile/07884296189231369533noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7565671869770103545.post-70726325082548721122008-03-06T14:04:00.000-05:002008-03-06T14:04:00.000-05:00This is a good point. We often think we learn by ...This is a good point. We often think we learn by making mistakes. We do, but there are better ways to learn. <BR/><BR/>When someone new to a job makes a mistake, we usually think "that's good...they learned a lesson".<BR/><BR/>WRONG! <BR/><BR/>Our first thought should be "rats...the process failed!". And our second thought should be "we failed this new person, how can we make it up to them by improving the process so that doesn't happen to someone else?". And the third thing we should do is thank the person for pointing out a weakness in the system. <BR/><BR/>However, our normal second response is to say "well I guess they are a slow learner...some people take longer to come to speed". That's simply an excuse for our poor training, and it's probably a reason that person won't be around long. That mistake on the first day is a mega-bummer for the person (I bet you remember what it was for you...I know I do), and the search for the next job starts there....Islands Innovationhttps://www.blogger.com/profile/13067958339009874960noreply@blogger.com